Hydro One extends ban on electricity disconnections until further notice
NFPA 70E Training
Our customized live online or in‑person group training can be delivered to your staff at your location.
- Live Online
- 6 hours Instructor-led
- Group Training Available
Hydro One Disconnection Ban Extension keeps Ontario electricity customers connected during COVID-19, extending the moratorium on power shutoffs and expanding financial relief programs amid ongoing pandemic restrictions and persistent hot weather across the province.
In This Story
An open-ended Ontario utility moratorium preventing residential power shutoffs and offering bill relief during COVID-19.
Applies to residential customers across Ontario.
Mirrors winter disconnection rules with no set expiry.
Supports self-isolation, heat events, and essential services.
Financial relief and off-peak rates extended for ratepayers.
Ontario's primary electricity provider says it's extending a ban on disconnecting homes from the power grid until further notice.
Hydro One first issued the ban towards the beginning of the province's COVID-19 outbreak, saying self-isolating customers needed to be able to rely on electricity while they were kept at home during the pandemic.
A spokesman for the utility says the ban was initially set to expire at the end of July, but has now been extended in a manner similar to winter disconnection bans without a fixed end-date.
Hydro One says the move is necessary given the ongoing restrictions posed by the pandemic, and notes it has supported provincial COVID-19 efforts in recent months, as well as persistent hot weather across much of the province.
It says it's also planning to extend a financial relief program to help customers struggling to pay their hydro bills, reflecting demand for more choice and flexibility among ratepayers.
The province also extended off-peak electricity rates to provide relief for families, small businesses and farms during this period.
